Voice of Customer and Customer Needs Assessment 

Razi Vaccine and Serum Research Institute strives to continuously satisfy and improve the quality of its products as well as increasing the customers’ satisfaction. In this regard, the direct telephone line called "Voice of Customer" has been launched since 2006 in the office of Corrective and Preventive Measures and under the supervision of the Directorship for Quality Assurance, and is ready to capturing customer’s experiences, expectations, preferences and aversions; once the customer feedback is gathered, this information is shared within the business to make decisions for delivering improved services to the institute’s customers.

Contact us about a general enquiry 24 hours a day 7 days a week for the best customer service; alternatively if you wish to talk to us about something specific, you can send us your message through email or fax:

1. E-mail us at moshtari@rvsri.ac.ir 

2 – Call us at +9826 34502552.

3- Send us a fax at +9826 34502852.


In order to respond faster and better, please communicate your contact information, including name and surname, contact phone number and e-mail address in a clear manner.
 

To download the Help and Report Form, click on Immediate Impressions.